Privacy Policy for Royal Health and Medical Spa
Introduction
Royal Health and Medical Spa is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act, 2004 (PHIPA).
Information We Collect
We may collect the following types of personal information from you:
- Personal Information: Name, contact information (address, phone number, email address), date of birth, emergency contacts, and health insurance information.
- Health Information: Medical history, allergies, medications, treatment plans, and other health-related information.
- Financial Information: Payment information (credit card numbers, billing addresses).
- Other Information: Information collected through our website, such as IP address, browser type, and website usage data.
How We Collect Information
We collect personal information through various means, including:
- Directly from you: When you provide information to us through our website, in person, or over the phone.
- From third parties: With your consent, we may collect information from third-party service providers or partners.
How We Use Your Information
We use your personal information for the following purposes:
- Providing Medical Services: To deliver and manage your medical treatments and services.
- Communication: To contact you regarding appointments, treatment updates, and other relevant information.
- Billing and Payment: To process payments and manage your account.
- Improving Our Services: To analyze trends and improve our services and offerings.
- Compliance with Legal Obligations: To comply with applicable laws and regulations.
Disclosure of Your Information
We may disclose your personal information to:
- Healthcare Providers: To coordinate your care with other healthcare professionals involved in your treatment.
- Insurance Providers: To submit claims for reimbursement.
- Third-Party Service Providers: To process payments, manage our website, or provide other services on our behalf.
- Law Enforcement: To comply with legal obligations or in response to a valid legal request.
Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Physical Security: Secure access to our facilities.
- Technical Security: Encryption, firewalls, and other technical safeguards.
- Organizational Security: Policies and procedures to protect your information.
Your Rights
You have the right to:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information in certain circumstances.
- Restriction: Request restriction of processing your personal information.
- Data Portability: Request portability of your personal information.
- Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal limitations).
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information.